About orders from overseas
Tax-free purchases apply.
When ordering, please select "INTERNATIONAL DELIVERY" as the shipping method and "PAYPAL" or “CREDIT CARD” as the payment method.
※Note: In the case of international shipments, campaigns and other offers will not apply and shipping costs will be required.
We will ship by EMS or DHL.
Shipping rates vary depending on the location.
Oceania/North America/The Near and Middle East/Russia...3500 JPY
Latin America/Africa...5500 JPY
・It takes about 3 to 10 days to deliver the product.
※Note: We are currently experiencing significant delays in delivery due to COVID-19. Thank you for your patience and understanding.
・The shipments are made 7 days a week, except in special cases.
・Products will be shipped after payment is confirmed.
・It is not possible to enter the declared amount at a low price or enter a specific price.
・It is a legal requirement to enter the correct price purchased as [goods] on customs clearance documents.
※Note: Items that are not in the product category, such as [gift], cannot be accepted.
・Import duties and taxes may apply depending on the customs clearance of the customer's country, but the cost will be borne by the customer. For more information, please contact your country's customs office.
RETURNS and EXCHANGES
Basically, we do not accept returns.
In the unlikely event that we make a mistake, we will promptly respond to returns.
・Please note that it is not possible to disable bundled delivery in the case of additional orders after an order has been placed. For each order, shipping, cash on delivery and bank transfer fees are required.
・All prices are in Japanese Yen.
・We do not accept any price negotiations.
・We do not reserve items by mail-order.
・We do not accept cancellation after ordering.
・Gift wrapping service is not provided.
・If you would like to receive a receipt, please enter it in the remarks field when placing your order. We will send it together with the product.
※Note:In case of credit card payment, revenue stamp is not attached.
・Please note that if the ordered product is out of stock, we might contact you to cancel the order.